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App crashes when performing any search action

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Viewing 5 posts - 1 through 5 (of 5 total)
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  • #4006
    Avatarhilbert
    Participant
    • Topics: 1
    • Replies: 0

    The app crashes when performing a search action.

    When you enter a search term > crash.
    When you tap a region > crash.
    This makes the (otherwise great) app pretty limited in use ­čÖü
    App version 1.3. 
    iOS 6.01 – iPhone 5
    #4456
    GeoMagikGeoMagik
    Admin
    • Topics: 33
    • Replies: 787

    Thanks for reporting this issue. It appears a small number of our users are experiencing this issue running the latest version of PocketEarth on iOS 6, but we have so far been unable to reproduce or identify the problem.  Though we are investigating this issue and hope to have it corrected soon. Sorry for any inconvenience! 

    Please note that for the meantime, you should still be able to locate places on the map, and tap on them to see their Info Panel. You can tap the Star on the place’s Info Panel to add it to the My Destinations list so you can quickly re-find it later, and to be given the option to download the maps for that place.
    You may also try rebooting the device or reinstalling the app (if you don’t mind loosing your favorites and saved data). 
    Thanks again for reporting this and for your patience while we correct it!
    #4472
    GeoMagikGeoMagik
    Admin
    • Topics: 33
    • Replies: 787

    PocketEarth v1.4 update is now available for download.  While we have not yet been able to reproduce this crash, we have made a number of “safety improvements” to help prevent such crashes and hope that it will correct this one.

    Please let us know if you still experience this crashing behavior on Destinations Search!  If so we will investigate it further.
    #4496
    AvatarMrFerdinand
    Participant
    • Topics: 0
    • Replies: 1

    I second this. Ipad 4, ios 6.01. Downloaded latest version of lite edition.

    #4518
    GeoMagikGeoMagik
    Admin
    • Topics: 33
    • Replies: 787

    Hi MrFerdinand,

    Sorry for the slow response!  This issue has been verified as being fixed by a number of our users with the v1.4 update.  However,  our lite app is still stuck at v1.3 so it is still possible to run into this problem.  We plan on releasing our next update v1.5 in the next few weeks for both our full and lite apps. Sorry for the inconvenience.
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