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HELP: Failed to download route from server

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  • #4017
    Avatarbinmarseto
    Participant
    • Topics: 1
    • Replies: 0

    Hello,

    I am running Pocket Earth v1.4 in both iPhone and iPad, and in both devices, whenever I am trying to perform routing, it gives the error message “Error: Failed to download route from server.” This came up after I selected the destination point.
    I have done routing successfully in iPhone previously, so I think my steps were correct.
    Any help please?
    NOTE: My routing is for Paris, France (and my previous successful routing was for  Paris, France as well).
    Thanks very much.
    Regards,
    Binsar
    #4474
    GeoMagikGeoMagik
    Admin
    • Topics: 33
    • Replies: 797

    This error generally indicates a network issue with the 3rd party routing service provider we use and don’t have control over this though it shouldn’t happen that often.  We have a longterm goal of offering our own offline routing engine in the app, but this will take some time.  

    If you are still having trouble getting routes, please try changing the Settings > Network Mode option to Offline, and then back on to either of the other options. If you continue having trouble getting routes, could you email a GPX Export of a problematic route to info@geomagik.com and I can investigate. Just tap the list icon on the Route Info Panel to get to the Detail Screen, scroll up and choose Email GPX Export option. Thanks!
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