May 19, 2013 at 6:37 pm #4110
Hello,First of all, I really enjoy the app, once I learned to use it it has become very simple and easy to plan my itineraries and routes. I have my entire trip planned to Scotland, where I created one route for each day I’ll be driving. I’m in Scotland right now and today (day 1), when I started the app to use it, I noticed that even though my location is correctly positioned on the route, PE keeps saying “Off-course! Tap to fetch corrections from server or drive back to route.” It just won’t acknowledge that i’m on the right road.It’s been very frustrating as I’m not off the route, so I haven’t been able to use the application at all. Is there anything I can do to fix this issue? I just want it to tell me when and where to turn. Data roaming and Cell Data are turned off, but the GPS is still active as I’m on a UK network now. I hope to get a quick answer and see if I can successfully use the app to help me navigate part of this trip.I’m using an iPhone 5, iOS 6.1.3 and PE 1.5Thanks for any suggestions.MarianoMay 20, 2013 at 1:44 am #4691
Sorry to hear this! This is the only report we have gotten of this issue, and are not sure immediately what could be wrong. If its not too much trouble, could you send us 2 screenshots to help us better understand the situation:1> Screenshot of this error message with the map zoomed in and showing your current location on or close to the route path.2> Screenshot zoomed out enough to show the entire route path.You can take a screenshot easily by pressing both the Home button and the Power button at the same time (the screen will flash white & make a camera sound to let you know it was taken). The screenshots will be saved in your Camera Roll in Photos. You can then email these images to us at firstname.lastname@example.org or post them to this forum thread.Thanks and sorry again!May 20, 2013 at 3:18 am #4692
Email with screenshots sent. Thanks!May 20, 2013 at 4:04 am #4693
Thanks for sending the screenshots! They seem to show that you are driving from somewhere near Edinburgh to somewhere near Oban. Is that correct or are you trying to drive the opposite direction?May 21, 2013 at 5:52 am #4699
Sorry, ignore my last comment/question. That is pretty obvious and everything about this looks correct and it should be working. We are looking into the issue further, and will let you know when we have more info.May 24, 2013 at 5:22 pm #4720
Just a quick update as I am able to be back online where I’m staying tonight.I had created one route for each day on my trip. The route for Day 1 always gave me the reported problem — however, the app has been working much better with the routes for the following days. I saw the problem occasionally but it eventually worked on these other routes. My guess is that the problem is related to routes that go over the same point more than once — just a wild guess here!Thanks for replying.Mariano
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