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Update issue

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  • June 28, 2014 at 9:52 am #7100
    bull600
    Participant
    • Topics: 1
    • Replies: 0

    After recently updating the app I opened Pocket Earth and a screen popped up saying it first needed to download some information. Despite repeated attempts the download fails to work and the app can’t be used. Any suggestions?

    June 28, 2014 at 4:43 pm #7101
    GeoMagik
    Admin
    • Topics: 32
    • Replies: 799

    Our hosting provider is experiencing an outage since a few hours and they are working hard to correct it. Very sorry for any inconvenience! Please know that we use one of the fastest and most reliable hosting providers available and they have never had an outage before.

    I will update when this has been resolved, but it should be within a few hours.

    June 28, 2014 at 5:32 pm #7102
    GeoMagik
    Admin
    • Topics: 32
    • Replies: 799

    This issue has been resolved and downloads are now working properly again. Sorry again for the inconvenience!

    July 10, 2014 at 1:09 am #7118
    Rick
    Participant
    • Topics: 3
    • Replies: 4

    hi, I am having a similar problem. when I open a map and proceed to do a search for an address or location it times out – and says “Pocket Earth was unable to find – try again later”.

    July 10, 2014 at 11:47 am #7124
    GeoMagik
    Admin
    • Topics: 32
    • Replies: 799

    @Rick:

    This will be corrected in a few days. Please see this discussion for more details.

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