Forum Replies Created
May 31, 2015 at 9:45 am in reply to: Bus lines in Taipei disappeared with last map update #8188
Just a quick update: We have resolved this issue, and the fix will be available in the next in-app data update! I will post again here when the update is available for download.
We do have a plan to move text into an overlay layer that would help with a number of issues including keeping horizontal text horizontal on rotation and fixing the occasional text cut offs. Unfortunately this is a huge task, we already spent about 2 man months of time on it and it is no where close to finished so we had to pause on this for the moment to implement higher priority stuff. Multi-device Favorites sync is scheduled for our next major update, and contour maps to follow.
Sorry to hear you are having this issue! If you could use iFunBox, and zip and email us the UDB folder that would be great! We have had a few reports of this issue, but haven’ t been able to reproduce it yet.May 17, 2015 at 2:55 am in reply to: Bus lines in Taipei disappeared with last map update #8179
It looks like at least in a lot of cases the issue is that there are separate POI in OSM from the old style stop area, and new style sitting areas. We are still looking into this, but it seems like if you zoom in all the way (highest 2 zoom levels, the icons change to the sitting area ones and these are selectable).
There are some other threads on the forum which discuss this topic. Have a look at this one: http://pocketearth.com/forums/topic/url-scheme-launching-and-controlling-pe-from-other-apps/#post-5598April 29, 2015 at 5:02 am in reply to: Bus lines in Taipei disappeared with last map update #8086
This data is coming from the OSM project and appears to be working elsewhere so its very likely that the OSM data in Taipei got messed up somehow, or possibly changed in a legitimate way but which Pocket Earth doesn’t support yet.
In any case, we have an OSM data update coming in few days, hopefully it will be fixed. If not, we will investigate it further.
Sorry this is an issue in the current version! We are waiting for approval from Apple for the next update 2.6.2 which should solve this issue.
Deleting the app will loose all favorites data, but as @jsgblom says you can export a backup of all data for later import. But in this case it won’t solve the issue. Hopefully Apple approves our hot-fix update soon!
Thanks for contacting us and reporting this issue! It sounds like you ran into a really bad bug, but we haven’t had any other reports of this yet.
Does this appear to happen everywhere in Switzerland when you zoom in?
Do you have Wikipedia installed? If so, perhaps try going to Settings > Manage Data and disable Wikipedia to see if it is still happening..
Could you tell us what the app says the download size is for Switzerland? This will help tell us if certain files somehow got corrupt on download.
Also, can you try switch Pocket Earth into Offline mode in the settings side menu and see if the issue still occurs?
Lastly, you could try deleting and reinstalling the app, although you will loose any saved Favorites and map data.
Red color indicates the download is proceeding slowly, and that there may be a network issue. If you are downloading a lot of maps at one time, it is common for it to turn red.April 7, 2015 at 9:59 pm in reply to: App still crashing with searching of large number of pins #8026
Thanks for the file, that did help! We were able to identify and correct the issue already. We will include the fix in our next update. The issue was related to long text in the Notes.
Pocket Earth has a Text Size setting in: Settings > More Settings > Text Size
I agree though that our default text size is too small on some devices.
We actually just submitted PE 2.6 update to Apple yesterday, it should be available later this week. I am not 100% sure if it will resolve this issue but it does correct a number of other app issues surrounding large number of pins/favorites. For example saving and batch deleting of pins/favorites is now 100 times faster! It will also correct the few to many seconds, periodic freezes some users had reported in the app with large number of pins.
Hopefully it will help this search issue as well, please let us know! But we did discover another very complex issue that can cause crashing in search for a tiny percentage of users. We hope to fix that in another update, but it will be very time consuming for us to fix so we could not include it now in this 2.6 update.
- Download and install the third party software iFunBox (free) on your laptop/desktop.
- Connect your iPhone/iPad to your computer using the USB cable.
- Open the iFunBox software and select your device.
- Choose User Applications and double click on Pocket Earth in the
- Choose the folder Library
- Choose the folder Private Documents
- You will see two folders called UDB and Data. UDB contains all of your favorites (including pins/routes/groups/etc). Data contains the map data.
- Select the UDB folder (just highlight, don’t double click) and Choose the “Copy to Mac/PC” option from the toolbar.
- After it has finished coping the folder, verify that folder is on your computer.
- Compress the folder as a ZIP, etc if you know how to do this, and email it to us at: info at geomagik.com
We can’t promise anything of course, but would be happy to take a look and see if we can recover it! Let me know if you have any problems.
BTW, do you recall what was the last version of Pocket Earth that you still had your favorites intact?
We have 2 separate apps. A paid app called “Pocket Earth Pro”, and a free app called “Pocket Earth”. For convenience, our free app also allows a quick in-app purchase called “PRO Upgrade” which unlocks all functionality, making it functionally equivalent to “Pocket Earth Pro”. However, Apple considers this as two separate products. Doing the in-app upgrade unlocks all Pro features, but it is unable to change its own app icon, etc. We should probably have a text on the About screen to indicate the upgraded status. If you install the free app on another device and have already purchases the “PRO Upgrade” you can unlock it on the new device by going to Settings > Restore Purchases.
The maps data itself is never backed up because it can be quiet large (Apple doesn’t allow it). Normally it will remember which maps you had downloaded (as you say) and start downloading again on its own.
Perhaps check the Network Mode setting that it is set to either Online or WiFi Only. If that doesn’t help, deleting the maps from the Offline Maps list, and then going to Get Maps to select them again for download.
Lastly, if all else fails, you can use the Export/Import function to export a backup (Settings > Export > Pocket Earth Archive > All Data). Email it to yourself or use iTunes to transfer it to a safe place, then delete and reinstall the app, download desired maps, and import the backup to get your favorites back.
Note, you can use this export/import method also as a way to manually sync Pocket Earth across several devices.
Normally there should be no case that your favorites data can disappear. We specifically test for backwards compatibility and support all previous versions in the last 2 years. After the 2.0 update we did have to require an in app data update for the maps, but this didn’t affect the favorites data.
Perhaps you have both the free and paid versions of our app installed and opened the wrong one? (we renamed the paid version to PRO and the free version is simply called Pocket Earth now)
You can try tap the Settings button, and tap Import to see if there are any backup files around still and if so try to import the latest one.
Last option, you can try to use the 3rd party desktop software called iFunBox to check in the actual app folder to see if the data is there and if so, you can email it to us and we can try to recover it. If you want to try this let me know and I will send some instructions how to do.
A new map update is now available. Sorry for the delay!
Its true that GPX format defines a route type, but it is not a navigable route with navigation instructions. Really it is just like the track type but requires that it consist only of continuous segments. So it doesn’t really help much as it still only contains the path geometry and not the instructions.
We would like to add the feature to lookup a route dynamically based on the GPX info (track/route/waypoints in GPX file). It would be very useful for us to have some sample GPX files which our users want to import as routes. If you have any examples, please upload them here or email them to us!
Map files themselves can be quite large (if you download large countries, etc) so Apple quite reasonably does not allow us to include these in iTunes or iCloud backups. But they can be easily downloaded from our own servers again using the normal Download method in the app.
I am not sure why the app was crashing though, or why your routes could not be opened. Normally these are saved in iTunes and iCloud backups and can be recovered normally via a Restore. Sorry to hear it wasn’t working properly!
In the future, you can use the Settings > Export > Pocket Earth Archive options to export your own backups periodically so you can import later if you need to reinstall the app. We hope to add a more automatic backup solution along with multi-device sync in the next months.